Refund Policy

1. Free Credits

When you sign up, Buildora gives you a limited number of free credits (currently 2) so you can create real product pages before paying for anything. No free trial and no credit card are required to start. We encourage you to use these free credits to evaluate whether Buildora meets your needs before subscribing to a paid monthly plan.

2. Refund Eligibility (first payment only)

You can request a full refund of the first payment of your subscription within 14 days of that payment, only if you have not used your paid plan: no credits from the paid plan used and no pages published or exported to Shopify.

The free credits you receive when you sign up do not count as usage. Using even one credit from your paid plan, or publishing any page to your Shopify store, makes the payment non-refundable.

Refunds will not be granted if:

• You have used any credits from your paid plan
• You have published or exported any page to Shopify
• The charge is a renewal (see section 3)
• You are attempting to abuse this policy

Because Buildora is a digital AI service with usage-based costs, each generation consumes resources and cannot be refunded once used.

3. Renewals and Cancellation

Your monthly subscription renews automatically every 30 days. You can cancel at any time from Billing in Buildora. If you cancel, your plan stays active until the end of the period you already paid for and you will not be charged again.

If you do not cancel before your renewal date, the renewal payment is non-refundable, even if you did not use Buildora during that period. You have the full billing period to cancel before you are charged.

4. Payment Processing

Buildora's paid plans are billed through Shopify Billing as part of your Shopify account. Refunds, when granted, are issued through Shopify Billing. In some cases, non-refundable third-party processing fees may be deducted from the refunded amount.

5. How to Request a Refund

To request a refund, please contact us at:

Include your account email and reason for the refund request.

We review all refund requests manually to prevent abuse and ensure fair use of the platform.

6. Annual Plan

If you switch to the annual plan, you make a single payment for 12 months at the price of 8, billed through Shopify Billing. Your plan's pages are still added every month.

You have 14 days from that payment to change your mind: write to us, you go back to the monthly plan and we refund the difference between your annual payment and one month at the monthly price. After those 14 days, the annual payment is non-refundable. If you cancel later, your plan stays active until the end of the year you paid for and it does not renew.